Ready to Experience Gold Sutra?

GoldFlex is our innovative jewellery rental program designed to give you the flexibility to enjoy luxury jewellery without a permanent commitment. Here’s how it works:

• Choose Your Piece: Browse our exclusive collection and select the jewellery you wish to rent. An assurance deposit of the value equivalent to the value of jewellery will be levied along with the KYC documentation.
• Own for two weeks: Wear and cherish the jewellery for two weeks. 15% of the total value of the jewellery will be charged as rental for every 2 weeks, starting the day you receive the jewellery. The rental duration will end the day jewellery is shipped back to us. Unboxing video at the time of opening and packing video at the time of returning the jewellery is mandatory to be uploaded on the website in order to receive the full assurance deposit made against the jewellery rented.
• Receive and Enjoy: We'll deliver the jewellery to your doorstep, ready for you to wear and enjoy.
• Return or Renew: At the end of the rental period, you can either return the piece or renew your rental to keep it longer. Return will be on us. If you fall in love with it, you also have the option to purchase the piece too.

Experience the luxury of GoldSutra’s finest jewellery with the convenience and flexibility of GoldFlex.

The rental Duration is for 2 whole weeks, starting the day you receive the jewellery. The rental duration will end the day jewellery is shipped back to us. At the end of the rental period, you can either return the piece or renew your rental to keep it longer. Reach out to our team to extend the rental period for another 2 week cycle. If you fall in love with it, you also have the option to purchase the piece at a special price.

Yes, you can extend your Loop. Just reach out to us and we will send you a new invoice and deduct the rental amount from the deposit made.

Our collection is limited and exclusive, and the pieces you added to your wish list may currently be on rent by other users or undergoing maintenance. If you need further assistance or have any questions, please reach out to our team, and we’ll be happy to help in our best capacity.

We offer free shipping for both delivery and returns.

We use specialized UV tech that cleans and sanitizes your jewellery without damaging it. Your jewellery also goes through a thorough QC (quality check) process to ensure it reaches you safely.

We process all orders within 3-5 working days. In case you need your jewellery urgently or want to start your rental at a later date or for express deliveries, talk to us and we will work to accommodate your request.

Our jewels are in new or like-new condition. In most cases, you might be the first one ever to wear a piece. Even if you’re not, it might feel like you are; our craftsmanship and our esteemed partner jewellers maintain well above industry standards.
We also take great care to ensure each jewel is deep cleaned, sanitized, and restored before we send them to their new home.

There is no limit to how many times you can rent the jewellery. Feel free to enjoy your favourite pieces as often as you like! Get used to a new way to curate your collection too.

There is no limit to how many jewellery pieces you can rent at a time. Each design is valued separately and carries its own deposit.
However, if you are looking at renting multiple designs for yourself or along with your family and friends – reach out to us and we will help customize the experience for you and make the most of your experience.

From helping you find the perfect design to providing one-on-one styling and jewellery care recommendations, we are at your service. You can write to us at goldrewards@goldsutra.com or WhatsApp us at +91 8123661648.

GoldFlex serves as a premier jewelry hub where esteemed gold jewelers rent out their exquisite pieces, offering consumers the opportunity to explore and experiment with their style. Members gain exclusive access to a curated collection from high-end luxury jewelers, allowing them to wear and enjoy a variety of stunning pieces without the commitment of ownership. Whether for a special occasion or to elevate everyday elegance, GoldFlex provides a unique platform to indulge in luxury jewelry, enhancing personal style with each rental experience.

An assurance deposit is taken to ensure the safe return of our exclusive and valuable jewellery pieces. This deposit acts as a security measure to cover any potential damages or losses during the rental period.

Your assurance deposit will be refunded within 5-7 business days after we receive the jewellery back in its original condition. If you have any concerns or need further assistance, please feel free to contact our team.

If the jewellery gets damaged while it is with you, the assurance deposit you provided will be used to cover the repair costs. Our team will assess the damage and determine the appropriate repair process. It's important to handle the jewellery with care to avoid any damage, ensuring you can enjoy it worry-free during your rental period.
Unboxing video at the time of opening and packing video at the time of returning the jewellery is mandatory to be uploaded on the website in order to receive the full assurance deposit made against the jewellery rented.

Yes, you can travel with the jewellery that you rent. However, we recommend taking necessary precautions to ensure its safety during your travels. Please keep the jewellery secure and protected to prevent any loss or damage. If you have specific concerns or need additional guidance, feel free to reach out to our team for assistance.
Remember we take 3-5 working days to process all orders, so plan to rent atleast5 days before the travel/occasion. In case of more clarification, reach out to our team.

To purchase the jewellery you rented, simply express your interest to our team. We will then evaluate the piece to determine its purchase price based on its current condition and market value. Once the price is confirmed, you can proceed with the payment to complete the purchase. Upon receipt of payment, ownership of the jewellery will be transferred to you, allowing you to enjoy it permanently. If you have any questions or would like to initiate the purchase process, please reach out to us, and we'll guide you through the next steps with pleasure.

Yes, you can buy jewellery directly from us without renting it first. Simply browse our collection, select the pieces you're interested in purchasing, and contact our team to inquire about availability and pricing. We're here to assist you in finding the perfect pieces to add to your collection or to gift to someone special. Feel free to explore our exclusive offerings and reach out to us for any further assistance or inquiries.

Yes, you can book a rental for a specific future date. Simply let us know your preferred rental start date when placing your reservation. An additional charge for non-members will be levied in order to hold the jewellery for them for specified dates. For GoldRewards members it is a free service.
We'll ensure that the jewellery is reserved for you and delivered on time for your special occasion or event. If you have any specific requests or need assistance with booking for a future date, please reach out to our team, and we'll be happy to accommodate your needs.

You can access your account on our website and manage your address from your account section.

Please speak to us if you wish to make changes in the dates. We will try to accommodate your request depending on the availability of the jewellery piece.

Yes, you will be charged for items that are not returned at the end of your rental period. It's important to adhere to the agreed-upon rental duration to avoid any additional charges. If you need to extend your rental period or have any concerns about returning the items on time, please contact our team in advance to discuss options and avoid any potential fees. We're here to ensure a smooth and enjoyable experience with our rental services.

We require KYC (Know Your Customer) information to verify the identity and address of our customers, ensuring compliance with regulatory requirements and preventing fraudulent activities. The information collected is kept confidential and used solely for verification purposes. It helps us maintain the security and integrity of our services, providing you with a safe and trustworthy experience when renting or purchasing jewellery from us. Rest assured, your privacy and data security are our top priorities, and we handle all information in accordance with applicable laws and regulations. If you have any concerns or questions about KYC information, please feel free to contact our team for further clarification.

A pre-authorization, also known as a pre-auth or authorization hold, is a temporary hold on a customer's credit card balance to ensure that there are enough funds to cover a transaction

• How it works : The card issuer sets aside the pre-authorized amount, but it's not actually transferred to the business. The hold prevents the customer from spending the funds elsewhere
• When it's used : Pre-authorizations are often used when the final amount of a transaction isn't known at the time of the initial transaction, such as when booking a hotel or purchasing gas.
• How long it lasts : The hold usually lasts around five days, but it can be longer. The length of the hold depends on the Merchant Classification Code (MCC)
• What happens when the transaction is complete : Once the final amount is charged, the pre-authorization hold is released.